Warranty Information


InfaSecure replacement parts are thoroughly inspected by our Quality Assurance department for product quality, defects and faults.

Our parts are covered against faulty materials and manufacturing when used under normal conditions.

If a part develops a fault within 12months of purchase due to manufacturing issues, we will replace the part.


The above express warranty does not apply where a failure or defect results from;

  • Improper care, inadequate or complete lack of maintenance
  • Incorrect installation or installation/misuse not in accordance with the manufacturer's instructions or from normal wear and tear.
  • Damage caused by harsh detergents/abrasive cleaners or exposure to weather
  • Using the incorrect part for the product

Parts purchased from third party retailers such as eBay, Gumtree, or garage sales etc. are not covered by our warranty. We do not sell replacement parts through an third party suppliers.

To the fullest extent permitted by law, InfaSecure excludes all liability for damage or injury to any person, damage to any property and any indirect consequential loss or damage.

Please contact our Customer Care Department, 02 4728 8090 or customercare@infa.com.au, if your part develops a fault.

Please see the Refunds and Returns page for more details.