Delivery Information

We're offering free delivery to residential addresses in Australia until June 30th, 2015!

All orders are dispatched through Australia Post.  Your order will be dispatched within 2 business days of it being placed, unless the item/s are unavailable. 

We endeavour to have every item listed in our store in stock but in the event that items are out-of-stock at the time your order is placed, we will contact you to arrange a backorder or make alternative arrangements. 

We are unable to nominate a delivery date & time, however parcels are delivered between 9am - 5pm Mon-Fri, depending on your local Australia Post contractor.

SAFE DROP

Your local Australia Post Contractor will either leave the parcel in a safe area near your front door (aka “Safe Drop”) or some may leave a card for you to collect your parcel from you local post office.  Items being left as a “Safe Drop” become your responsibility once they are delivered.  If you do not want your items to be left at your front door if you are not home, please note “Do Not Safe Drop” in the comments section of your order and we will indicate this on your parcel so that the contractor will leave a card for pick up from the Post Office.

TRACKING NUMBERS

All Australia Post Parcel are supplied with tracking number, this will be emailed to you with the dispatch confirmation for you order.  This can be tracked at www.austpost.com.au 

If you do not receive your dispatch confirmation email and you wish to track your order, please contact us on 02 4728 8090 or email service@infa.com.au.

DELIVERY TIMES

Definite delivery time frames, from our Sydney Head Office to locations around Australia can not be supplied but Australia post provides the expected delivery times (by business days);

  • NSW/ACT/QLD/VIC/SA - 2-4 days 
  • TAS - 3-5 days
  • NT - 3-6 days
  • WA - 4-8 days

*Note: The above are the expected delivery times, however Australia Post does recommend to wait for 2 weeks from the date of dispatch, to allow for any delays during delivery.