Cancellations, Refunds and Returns

Cancellations

If you wish to cancel an order you have placed, please contact our customer service team as soon as possible on 1300 92 4632 or email service@infa.com.au . Cancellations must be lodged within 24 hours of the order being placed. Failure to do so may result in a 20% restocking fee being applied.

Returns

Please be aware that your parts are selected based on the information provided to us by you, in your order.  InfaSecure takes no responsibility if the parts are incorrect, unless the part sent is not what was ordered on your invoice.

In the unlikely event that we have picked and shipped the incorrect part, please contact us immediately so that we can arrange for the correct part to be sent out and provide you with a reply paid address to return the incorrect part to us.

If your ordered part;

  • does not fit, 
  • is not suitable for your model or 
  • you change your mind, 

You can send your part back, at your own cost, for a refund.  Please notify us, 02 4728 8090 / service@infa.com.au, of your decision to return your parts, so that we can provide you with a reference number for their return.  

Your refund will not be approved unless we are notified within 14 days of your invoice date and your parts are returned within 2 weeks of a reference number being provided.

Your refund will only be approved if the part has not been used, is undamaged and in original condition. Parts do not have to be returned in their original packaging, as we understand that some parts may be opened before realising that they are incorrect.

Refunds will be less a 20% restocking /administration fee. The refund will be completed within 5 working days of the part arriving back at InfaSecure. A confirmation of the completed refund will be emailed to you upon processing.

Our standard Terms and Conditions apply.